Lake Worth aims to improve City Hall customer service…what do you think?

Lake Worth City HallLAKE WORTH — At her annual State of the City Address last month, Mayor Pam Triolo talked about several projects the city has in the works.

One of them is a one-stop City Hall where residents can have all their issues resolved in one location.

The other is a customer service call center.

“When you call one number you will get a trained customer oriented professional staffer who will resolve what you need right there and then,” Triolo said during her address.

Juan Ruiz, the city’s new assistant manager, will likely play an important role in this effort. Ruiz’s background in customer service while serving as leisure services director the past five years is one of the main reasons City Manager Michael Bornstein said he tapped Ruiz to be his right-hand man.

Look for a full story on Lake Worth’s City Hall revamp in the coming days.

What do you think of the city’s plans and how would you like to see customer service at City Hall improved?

 

 

 

 

 

 

 

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